Frequently Asked Questions

How Safe is it to shop online?

Be safe in the knowledge that sakshertford.co.uk is PCI DSS compliant (www.securitymetrics.com).

Shipping Costs

Free delivery when collected from shop 98/100 Fore Street, Hertford, Herts, sg14 1ab.

Free delivery on all orders over £35.00.

Shipping costs Shipping time

Within UK £4.90 1-2 days.

Our orders are sent via Royal Mail 1st Class post or via courier and are normally delivered within 48hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.

UK delivery Only.

When will I receive my order?

Within the UK

Our orders are sent via Royal Mail 1st Class post or via courier and are normally delivered within 48hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.

What happens if I haven't received my order?

The parcel has been delayed in the postal system. Parcels sent via 1st Class Post do not carry tracking numbers so cannot be tracked once they have left us. Royal Mail will not deem a parcel to be lost until it has been in the postal system (national ) for a period of 10 working days. It is very rare for a parcel to take this length of time to arrive but we are unable to dispatch a replacement until this period of time has elapsed.

www.royalmail.com or call them directly on 08457 740740

If your order still has not been delivered after 10 working days, please contact us and we can arrange for a replacement to be dispatched to you.

I want to return an item(s)

We do accept goods back at sakshertford on the basis that the goods have been un-opened and unused and are in a re-saleable condition within 10 days of your order being placed. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

sakshertford.co.uk,
98/100 Fore Street,
Hertford,
Herts,
sg141ab.

We will refund the value of the goods upon receipt of them or exchange them if requested. Please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

*Please note that all orders must be returned to us within 30 days of purchase.

Returning a faulty GHD Hair Straightener.

Your GHD hair straighteners are covered by a 24 month manufacturer's warranty held with Jemella (GHD).

This warranty entitles you to a repair or replacement of your faulty hair straighteners. Simply return them with proof of purchase and a covering letter including your own address and a brief note explaining the nature of fault to:

Jemella Ltd
PO BOX 397
Keighley
West Yorkshire
BD20 0WX

If you have any queries please contact the Jemella customer service department on: 0845 330 1133, or for when dialing from outside the UK: +44 845 330 1133.

sakshertford.co.uk strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt.

Please allow approximately 1-2 weeks for the return delivery of your GHD's.

An item is faulty

Please contact us and we can advise you of the next step.

sakshertford.co.uk,
98/100 Fore Street,
Hertford,
Herts,
sg141ab.
hertford@saks-salons.co.uk

I have received a damaged item.

Please contact us and we will arrange for a replacement to be dispatched to you as long as you contact us within 10 days of placing your order.

I am having trouble placing an order

If you are still experiencing problems making an order, then please contact us with your order details where we will be able to manually process your order. 01992 509 609 or 01992 554 267

Any other querie.

Email us on hertford@saks-salons.co.uk 24/7.

10% off for all students, Monday to Friday only

Frequently Asked Questions